Return & Refund Policy

Return & Refund Policy

Our Return and Refund Policy was last updated 20/12/2021.

Thank you for shopping at Hairstyles by Nhlanhla.

The following terms are applicable for any products that You purchased with Us

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Hairstyles by Nhlanhla.
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the Website.
● “Website” refers to Hairstyles by Nhlanhla, accessible from www.hairstylesbynhlanhla.co.za
● “You” means the individual accessing or using the Service, or the company, or other legal entity on
behalf of which such individual is accessing or using the Service, as applicable

Your Order Cancellation Rights

You are entitled to cancel Your Order within 12 hours without giving any reason for doing so. Should you wish to cancel your order once it has been processed as an EFT or card payment, a 4% EFT and card payment fee will be levied against your refund.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement.
You can inform us of your decision by:
● By sending us an email: orders@hairstylesbynhlanhla
● By sending us a text on WhatsApp: +2767 872 9903

We will reimburse You no later than 5 days from the day on which you place the order. We will use the same means of payment as You used for the Order, and You will not incur any fees for such
reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:
● The Goods were purchased in the last 14 days
● The Goods are in the original packaging
● The Goods have not be used/worn.

The following Goods cannot be returned:
● The supply of Goods made to Your specifications or clearly personalized.
● The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
● The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
● The supply of Goods which are, after delivery, according to their nature, inseparably mixed
with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in
our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

2 Mhiri Street, East Village, Little Manhattan Security Complex, Lotus Gardens, 0025.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service.

In terms of s56 (read with s55) of the CPA, all goods sold to a You are sold with an implied warranty of quality, that cannot be contracted out of or revoked. The warranty gives the You the right to receive goods that:

  • are reasonably suitable for the purpose that they are intended to be used for,
  • are of good quality, free of defects and in good working order, and
  • will be durable and usable for a reasonable period of time.

Therefore We are unable to issue a refund for goods that have been

  • altered,
  • damaged,
  • are not reasonably suitable for the purpose that they are intended to be used for,
  • are of good quality, free of defects and in good working order, and
  • will not be durable and usable for a reasonable period of time.

Should there be an issue with Goods; You should inform Us within 30 days of purchase. Any other issues raised thereafter could be regarded as wear and tear.

Lastly: We do not offer refunds and exchanges on SAMPLE SALE items. Everything else we are happy to refund or exchange (original price and normal sale items).